FAQ

Frequently Asked Questions (FAQ)

Welcome to Back2Earth Organic Store’s FAQ page! Here, we address common questions to help you with your shopping experience. If you need further assistance, don’t hesitate to contact us.

1. What products do you offer?

At Back2Earth Organic Store, we offer a diverse range of organic products including:

  • Organic groceries (fruits, vegetables, grains, and spices)
  • Natural and Eco-friendly personal care items
  • Sustainable household products
  • Organic baby and kids’ essentials
  • Health supplements and herbal remedies

2. Are your products certified organic?

Yes, our products are certified organic, adhering to standards set by reputable certification bodies. You can find details about certifications and sourcing information on individual product pages.

3. How can I place an order?

To place an order, follow these steps:

  1. Browse our website and select the products you wish to purchase.
  2. Add items to your cart.
  3. Proceed to checkout and enter your shipping and payment details.
  4. Review your order and complete the purchase.

You will receive an order confirmation email once your order is successfully placed.

4. Do you offer international shipping?

Currently, we offer shipping throughout India. We are not yet equipped to handle international orders but are working on expanding our services.

5. What are your shipping rates and delivery times?

Shipping rates and delivery times depend on your location and the shipping method selected. Standard delivery typically takes 3-7 business days, while express options are available for quicker delivery. Shipping costs will be calculated at checkout.

6. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our courier partner’s website.

7. What is your return and exchange policy?

We accept returns and exchanges for most products within 7 days of receipt. Items must be unused, in original packaging, and accompanied by the receipt. Please refer to our Return Policy for detailed instructions.

8. How do I cancel or modify my order?

To cancel or modify an order, please contact us immediately. Orders can only be changed or canceled before they are processed and dispatched. Once the order is in transit, modifications are not possible.

9. What payment methods do you accept?

We accept various payment methods including:

  • Major credit and debit cards (Visa, MasterCard, Rupay)
  • Net banking
  • UPI (Unified Payments Interface)
  • PayPal

10. How do I contact customer support?

For any queries or support, you can reach us via:

  • Email: info@back2earthorganicstore.com
  • Phone: 7010173762, 7418113890
  • Address: Back2Earth Organic Store, 5/23, Main Road, Near Sivanthi Hospital, Kanyakumari – 629702

11. Do you have physical store locations?

Currently, we operate both online and offline. You can also shop all our products directly through our website.

12. How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and news, you can directly visit our website landing page.