Thank you for shopping at Back2Earth Organic Store! We are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, please review our refund and return policy below.
1. Returns
1.1 Eligibility for Returns
- Items must be returned within 7 days of receipt.
- Products must be in their original condition, unused, and in the original packaging.
- Perishable items, such as fresh produce, cannot be returned.
- Health and personal care items are non-returnable due to hygiene reasons.
1.2 How to Return
- Contact our customer service team at info@back2earthorganicstore.com or through our contact form to initiate a return.
- Provide your order number and reason for the return.
- You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
1.3 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
2. Refunds
2.1 Processing Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment within 5-7 business days.
2.2 Partial Refunds
- If only part of your order is returned, or if items are returned in less than perfect condition, a partial refund may be issued based on the condition of the returned items.
2.3 Non-Refundable Items
- Certain items are non-refundable, including but not limited to: perishable goods, health and personal care products, and items marked as sale.
3. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt.
- Provide your order number, a description of the issue, and any relevant photos.
- We will arrange for a replacement or refund, depending on the circumstances.
5. Cancellations
- Orders can be canceled within 1 hour of placing them. After this period, we cannot guarantee cancellation as the order may have already been processed.
6. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact us at info@back2earthorganicstore.com or via our contact form.
Back2Earth Organic Store https://back2earthorganicstore.com info@back2earthorganicstore.com 7010173762, 7418113890
